personal identification information
we may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. users may, however, visit our site anonymously. we will collect personal identification information from users only if they voluntarily submit such information to us. users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities. we do not sell your information.
non-personal identification information
we may collect non-personal identification information about users whenever they interact with our site. non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information.
web browser cookies
how we use collected information
classic fireplace and bbq store may collect and use users personal information for the following purposes:
– to improve customer service
information you provide helps us respond to your customer service requests and support needs more efficiently.
– to personalize user experience
we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
– to improve our site
we may use feedback you provide to improve our products and services.
– to process payments
we may use the information users provide about themselves when placing an order only to provide service to that order. we do not share this information with outside parties except to the extent necessary to provide the service.
– to run a promotion, contest, survey or other site feature
to send users information they agreed to receive about topics we think will be of interest to them.
– to send periodic emails
we may use the email address to send user information and updates pertaining to their order. it may also be used to respond to their inquiries, questions, and/or other requests. if user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. if at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our site.
how we protect your information
we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
sharing your personal information
we do not sell, trade, or rent users personal identification information to others. we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.we may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. we may share your information with these third parties for those limited purposes provided that you have given us you
third party websites
users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. we do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. in addition, these sites or services, including their content and links, may be constantly changing. these sites and services may have their own privacy policies and customer service policies. browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
classic fireplace and bbq store lists suggested retail price of a product as provided by the manufacturer or supplier. we regularly check and update prices when new pricing becomes available. as pricing is subject to change, a small amount of items may be mispriced / mislabeled. we reserve the right to correct or adjust pricing when applicable.
ordering online / price / product inquiry
our standard practice is to speak with you to be sure you are ordering the right product for the right application. our fireplace and bbq experts will help customize and quote a price for you. we will always confirm pricing, pick up location / shipping, and give timing on deliveries / arrivals in store whenever possible.
we offer delivery, installation and assembly locally – including most areas of the greater toronto area, durham region, and clarington. please contact us for more details including scheduling.
picking up “cash and carry” products
many items require at least two people to lift and move to your vehicle. both weight and carton dimensions are factors. please come prepared with adequate space in your vehicle for over-sized items, and the ability to lift. we cannot guarantee that there will be manpower available at all times for loading as they are scheduled for deliveries. speak to one of our team if you need assistance ahead of time to see if we are able to assist or have delivery available.
your acceptance of these terms
by using this site, you signify your acceptance of this policy. if you do not agree to this policy, please do not use our site. your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
classic fireplace and bbq store65 rylander blvd