Worked with Stephen Foley on our project and the design of our fireplace. Stephen was great making himself available for in-home design review and sharing ideas and thoughts landing us on our preferred design. He walked us through the technical elements of the installation and things to consider while talking design - heat, materials to use as a surround etc. Really appreciated Stephen's input and knowledge of the product we were purchasing. Stephen is great to work with he made rhe entire process from design concepts to final product seamless and efficient.. thank you Stephen for working with us, love our final design and look!
Steve Jensen who completed the framing was a pleasure to work with, he was meticulous working through the framing and completing it to the design concept we were looking for. He was courteous, polite and just simply great to work with making sure our design that had specific measurements for the finished product were maintained. Appreciated Steve's patience and oversight to the details.
The whole team - Ed, Kyle, Stephen Foley, and Steve Jensen were awesome to work with, from us picking the model we wanted to the design and final installations and framing! Thank you to the team at Classic Fireplace!
We want to extend a sincere thank you to Classic Fireplace, specifically Ed McLennon for his customer centric focus more so on client experience. We have worked with Ed on several different occasions, probably one of the reasons we have gone back to Classic Fireplace for bbq's, firetable, BBQ accessories and most recently fireplaces. He has always been patient, informative and wants to help whether it be on a purchase or addressing a warranty item. We appreciate our experience with Ed, his patience, thoughtfulness and attention to work with us has always made a difference for us. Thank you Ed, our last project was a long haul but worth it!
Am totally enjoying my new gas fireplace insert. So warm and snuggy especially with this weather. Can't say enough about Babz who sold me the product. She was so professional and knowledgable. The installation led by Kyle went smoothly and efficiently. They arrived right on time and left no mess behind. All in all, a very pleasurable experience.
A bit late, but we bought a new bbq in September from Classic Fireplace and everything was fantastic. The service we received and the delivery of the bbq was top notch. And the new bbq works so well.
My wife and I have now purchased two fireplace units at Classic Fireplace, Scarborough location, for different rooms in our home. Both times we were assisted by Edward, who is very knowledgeable about the products, well spoken, and we really appreciated his help and advice. Excellent customer service! We highly recommend anyone looking for a fireplace unit to contact Edward at the Scarborough location for Classic Fireplace.
