EDIT: Once again Classic Fireplace & Barbecue has EXCEEDED my expectations! After 1 month of trying to get in touch with Napoleon for a new part with no luck, I resorted to talking to the trusted Sales Rep, Bruce who mentioned he can order the part that I need with no problem. Got it in a more than reasonable time frame and now my barbecue is blazing hot and ready for the summer! What a pleasant experience, so glad I went to CF&B instead of waiting months for Napoleon!
Thanks Bruce for your amazing customer service! Super quick to resolve any issues related to all my barbecue needs.
Thank you to John & Matt for the amazing installation work, preciseness and care you gave during the delivery and installation process. We are so happy with our new Napoleon BBQ, and even happier with our experience.
Five stars from beginning to end. I purchased a Napoleon BBQ from this fine establishment after 10 years of having a Broilmate BBQ. Spencer showed us the model that we ended up purchasing as well as the accessories for it. On the day of delivery, John and Matt were super professional. They took me through each aspect of my new grill and showed me how to operate and maintain it. Part of my gas line needed to be changed, which they not only did, but they even painted over the whole line so it looks new, which was much appreciated. I would definitely recommend this company to do business with if you're looking for a BBQ or a fireplace, which we are. I would definitely do business with this company in the future. Thank you to the whole team at Classic Fireplace and BBQ Store. I will come to see you again for a fireplace when I am ready.
From the start at showroom to the completion of installation of our gas fireplace, Classic Fireplace in Scarborough did a great job. Installation was on time, efficient and professionally completed.
Bruce was very thorough in giving us
all available options and pricing.
To the whole team, thank you.
Many thanks to Bruce for answering all my questions. He was very responsive during the sales process and helped ensure I got everything I needed.
Shawn and Matt did an awesome job installing the natural gas line and setting up the BBQ. They were very personable and communicative throughout the installation.
Thank you for helping make my dream of cooking out back a reality Classic Fireplace and BBQ!
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