Had our annual fireplace cleaning & inspection today. Was a pleasure meeting Classic Fireplace & BBQ newest technician Shaun who came by to service our fireplace. A gas fitter by trade Shaun was very friendly and knowledgeable. He cared about the little things and his attention to detail was not only impressive but also reassuring. Look forward to seeing him in the Spring to close things down here with our FP. Thanks again Karen for your professional service!
A very professional experience. The sales team (thank you Edward) made sure every question was addressed. We had other businesses tell us our vision was not possible and Classic Fireplace confidently said it was. We did not have to compromise. Installation team was very respectful of our home.
We are so happy with the product and service we received from Classic Fireplace and BBQ’s. We were in the market to purchase a new BBQ and Bruce helped us pick the right Napoleon for us. The BBQ was not in stock at the time, but Bruce was able to give us a rough ETA on when it would be back in stock. (And much to my surprise, his estimate was bang on.) Delivery and setup was booked, and the amazing customer service continued. The delivery team was kind, fast, and knowledgeable. They went the extra step to switch out the components that I had upgraded, and packaged up the components that we would not be using neatly in boxes. They gave a great demonstration on how the BBQ works and what features it has. Would recommend Classic Fireplace and BBQs to anyone on the look out for a BBQ and the delivery and setup fee is well worth the cost.
Friendly and knowledgeable staff. Helped us with picking out both gas and electric fireplaces.