To the Classic Fireplace and BBQ Showroom on Old Kingston Road in Ajax. Just look for the giant mural, you can’t miss us!
2 Old Kingston Road Ajax
Ontario, L1T 2Z7 Canada
Sunday - Monday: Closed
Tuesday - Friday: 9AM to 5PM
Saturday: 10AM to 4PM
Limited parking on-premises
Street Parking along Old Kingston Road
I had cool air coming in around my gas fireplace insert. I called Karen in the Service Dept. I agreed to have my fireplace serviced, and have fireproof insulation installed around the insert. Service technician Shawn did a thorough job servicing the fireplace and put lots of insulation around the insert. Thank you Karen and Shawn for your excellent customer service.
Jay the new owner and his sales representative Terry were excellent to deal with. They were honest and open and convinced me to go for a lower priced BBQ due to the enhanced value and features. Honesty in sales is a rare trait these days and I was very impressed with their honest and caring approach to customer service. Installation and delivery was very smooth and they kept me informed as the shipment arrived. I would not buy a BBQ from anywhere else and I would not hesitate to recommend them to family and friends.
We just got our new fireplace installed. We weren’t expecting installation until a month from now but Terry pleasantly surprised us. Everything from the first visit to take measurements, to the speedy installation, to the telephone tutorial I needed to understand the remote control (I’m old). This company is outstanding and I highly recommend them.
Purchased a Napoleon PRESTIGE® 500 RSIB Natural Gas BBQ. This is the first store who knew more about the unit then I did! They were the only store to warn me that the existing natural gas quick connect for our old BBQ wouldn't fit the new one. They followed up with flawless delivery, installation and walk through. I highly recommend them.
Just like to say, Classic Fireplace saved us today. Our "Former" Fireplace service provider gave us the run around and made us feel like our situation was last on their list. The wife called Classic and their representative Lori listened to her issue and showed complete compassion and made her feel like her problem mattered. THANKS LORI! And thank you too Zack for coming to the house and showing true professionalism and explaining to me what exactly was the problem. You guys are the Best!!! Phil and Charmaine