Service & Maintenance
A Fireplace should be maintained on a regular basis following manufacturer guidelines. Gas fireplaces especially should be inspected regularly by a licensed professional. Our technicians are all certified gas fitters. This not only prevents safety issues, but it ensures optimal performance as well.
Our Process
1
Contact Us
2
Fill out the Service Request online or call/email
3
Schedule the service call
Features & Benefits
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Trust our expert team with years of experience in custom fireplace conversion project.
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Already working with a designer? No problem. We'll work alongside them towards the best possible outcome.
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Visit our showrooms to see, feel and experience a wide variety of gas and electric fireplaces.
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We offer service and maintenance after your project to ensure your fireplace continues to work its best.
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We ensure that all finishing is completed as per fireplace regulations. Our finishers are carpenters and builders. They know how to work within the unique requirements for combustibles and clearances of fireplaces.
Service Request
Please ensure to fill out all fields and include as much detail as you can to help us process your request quickly.
What happens next?
After you submit your request, you can expect a follow up within 1-2 business days. We’ll reach out to confirm the details and assess the level of service you require.
Please note the turnaround time can be up to 3-5 business days during our busy season (Fall and Winter) due to higher demand.
Frequently Asked Questions
How often should I maintain my fireplace?
Check their manufacturers recommendations. We recommend at least once every 2 years.
How long does it take?
Basic clean and service takes approximately 45 minutes to 1 hour
For repairs, time varies depending on condition of fireplace. Don’t worry, we charge a flat-rate.
Do you service all brands (even those you don’t carry)
Yes. We are experienced with a wide range of products, even those we don’t carry.
How long should my fireplace last (at what point should I replace it?)
A properly maintained fireplace should last approximately 20-25 years.
There are, however, other reasons to upgrade beyond age such as efficiency, aesthetics, function, etc.
