We just updated the original wood fireplace to a more modern and efficient gas fireplace. This team was wonderful to deal with. We made a couple of visits to the large showroom. Babz, in sales, helped us select the the best option given our needs and wants. A quick site check by Stephen helped confirmed the install was possible and the model we selected would fit. The installation team, Kyle and Conner did an mazing job removing the old fireplace and installing the new unit. There was no damage whatsoever! Our new fireplace will provide us with worry free comfort for many years to come. It was a pleasure dealing with this team.
I was looking to put in a gas fireplace insert and my brother recommended Classic Fireplace in Scarborough as he had two great experiences with them. They certainly did not disappoint. Thang was super helpful in the showroom as I wasn’t sure what I was looking for, answered all my questions etc. The install was a little tricky because of the existing fireplace opening (and because I’m kinda picky) but Steve did an absolutely outstanding job with the install, it looks perfect!!! Steve had to cut existing stone and chip bricks and I was delighted when there was no mess left behind, couldn’t believe it!!! I waited almost 20 years to have a gas insert put in and I could not be happier with the result! Thank you guys so much for everything!
Called for to schedule a cleaning after we did not receive a call back from the service department. Edward and Steven were both amazing and were able to talk me through how to change the batteries for the pilot light module inside the unit itself.
Great customer service can still be found as shown by these two employees! Who both took the time insure a great customer service experience
Had to have a second service call from Classic and John came on time and resolved the issue I was having with the door on my Napoleon fireplace. The problem has been solved and I can't thank him and Classic enough for looking after this even though the unit if about 4 years old. John is amazing as is Eddie in the showroom. These guys really care and look after their customers. Wouldn't shop anywhere else...you may pay a bit more but you have great piece of mind that if you have any issues they will be there for you. Thanks Guys!
We recently visited Classic Fireplace and BBQ Store as we were in the market for a BBQ. Edward and Terry spent time over multiple visits to explain the different options for our needs, the features and functions of the various products available that was in and around our budget. In the end we believe we will enjoy this BBQ for many years to come. I appreciate the service and the entire transaction.
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