Service & Maintenance
Why choose classic fireplace?
We know you’ve got options. Here’s why customers keep coming back:
- Experienced, professional TSSA certified gas technicians
- We service all gas and propane fireplaces - any brand, any model
- Thorough, no-rushed service appointments
- Honest recommendations mean no upselling pressure
- Local team that understands your needs
- Reliable scheduling and clear communication
We treat your home like it’s our own. Clean, respectful, and done right the first time.
How Often Should You Service Your Fireplace?
Both manufacturers and our team recommend having your fireplace serviced once a year, preferably before the colder months set in.
Regular maintenance:
- Helps extend the life of your fireplace
- Keeps it running efficiently
- Maintains manufacturer warranty requirements
- Ensures safe operation for your home and family
How we service your fireplace
Every appointment includes a complete inspection, cleaning, and performance check to ensure your fireplace is operating safely and efficiently.
- Verify fuel type (natural gas or propane)
- Check fireplace materials against manufacturer specifications
- Test for gas leaks
- Inspect gaskets and seals (replace if necessary)
- Test for carbon monoxide
- Clean and vacuum fireplace as required
- Clean burner, pilot assembly, and internal components
- Clean glass and firebox interior
- Clean and inspect blower system
- Check inlet and outlet gas pressure
- Test thermopile operation
- Perform ignition and full system operation test
- Conduct safety shut-off (dropout) test
- Replace batteries if needed
- Final system verification before completion
Problems This Service Helps Prevent
Skipping maintenance can lead to issues like:
- Weak or uneven flame
- Excess soot buildup on glass
- Pilot light or ignition problems
- Strange smells or unusual noises
- Reduced heat output
- Unexpected breakdowns during peak season
A simple annual service helps avoid costly repairs and frustration when you need your fireplace most.
Schedule Your Fireplace Service Today
Ensure your fireplace is safe, clean, and performing at its best. Book your service now to avoid delays during the busy winter season.
Our Process
1
Contact Us
2
Fill out the Service Request online or call/email
3
Schedule the service call
Features & Benefits
-
Trust our expert team with years of experience in custom fireplace conversion project. -
Already working with a designer? No problem. We'll work alongside them towards the best possible outcome.
-
Visit our showrooms to see, feel and experience a wide variety of gas and electric fireplaces.
-
We offer service and maintenance after your project to ensure your fireplace continues to work its best.
-
We ensure that all finishing is completed as per fireplace regulations. Our finishers are carpenters and builders. They know how to work within the unique requirements for combustibles and clearances of fireplaces.
Service Request
Please ensure to fill out all fields and include as much detail as you can to help us process your request quickly.
What happens next?
After you submit your request, you can expect a follow up within 1-2 business days. We’ll reach out to confirm the details and assess the level of service you require.
Frequently Asked Questions
How often should I maintain my fireplace?
Check their manufacturers recommendations. We recommend at least once every 2 years.
How long does it take?
Basic clean and service takes approximately 45 minutes to 1 hour
For repairs, time varies depending on condition of fireplace. Don’t worry, we charge a flat-rate.
Do you service all brands (even those you don’t carry)
Yes. We are experienced with a wide range of products, even those we don’t carry.
How long should my fireplace last (at what point should I replace it?)
A properly maintained fireplace should last approximately 20-25 years.
There are, however, other reasons to upgrade beyond age such as efficiency, aesthetics, function, etc.
